Twiggle Privacy Policy

This is the privacy policy (“Privacy Policy”) that governs how we, Twiggle Ltd. (and our affiliate companies) (“Twiggle”, “we”, “our” or “us”), use Personal Information (defined below) that we collect, receive and store about individuals in connection with the use of our software, website (address at: www.twiggle.com) (“Website”) and services (collectively, the “Services”). The Services may be available to organizations and entities which enter into an agreement with Twiggle to receive the Services or visitors to the Website (“you”). We host some of the Services ourselves, and some via third party services providers we engage. By using the Services you hereby agree that your data (and that of End-Users) will be transferred to various locations around the world. 

  1. Introduction. We have implemented this Privacy Policy because your privacy (and that of your end users or clients, hereinafter: “End-Users”), and the privacy of other users, is important to us. This Privacy Policy explains our information practices in connection with our Services and the choices you can make about the way your Personal Information is collected and used in connection with the Services. “Personal Information” means any information that you provide to us (including your End-Users’ information) that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, an email address, a home or other physical address, or other contact information.

  2. Consent and Modification. You are not legally obligated to provide us Personal Information, and you hereby confirm that providing us Personal Information is at your own free will and that you have received all necessary consents required under applicable law to provide us with such information. By using the Services, you consent to the terms of this Privacy Policy and to our collection, processing and sharing of Personal Information for the purposes set forth herein. If you do not agree to this Privacy Policy, please do not access or otherwise use the Services. We reserve the right, at our discretion, to change this Privacy Policy at any time. Such change will be effective ten (10) days following posting of the revised Privacy Policy on the Services, and your continued use of the App thereafter means that you accept those changes.

  3. What Personal Information We Collect and How We Collect It. We may require you to provide Personal Information in order to have access to general information available on the Services. In addition, we receive and/or collect Personal Information from you in the following ways:

    1. Account. In order to use certain services that we offer via the Services, you may be required to create an account (“Account”). If you create an Account you will be required to provide us with certain information, such as your name and email address, as well as a password that you will use for your Account (“Account Information”). You may also choose to provide additional Personal Information, such as your phone number, professional position, and profile picture, as part of the Account registration process and in connection with your ongoing use of your Account.

    2. ‘Contact Us’ Information. If you contact us by calling one of the telephone numbers available on the Services, you may be required to provide us with certain information such as your name and email address.

    3. Log Files. We may make use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser or system may send to us. We may use such information to analyze trends, administer the Services, track End-Users’ movement on your website or application, and gather demographic information.

    4. Google Analytics. The Services may use a tool called “Google Analytics” to collect information about use of the Services. Google Analytics collects information such as how often you or the End-Users visit the Website, or your website (as applicable), and what pages they visit when they do so. We use the information we get from Google Analytics to maintain and improve the Services and our products. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about visits to the Services is restricted by the Google Analytics Terms of Service, available at http://www.google.com/analytics/terms/us.html, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.

  4. The Way We Use Personal Information. If you submit or we collect Personal Information through our Services, then we may use such Personal Information in the following ways, via any applicable communication channel, including e-mail, SMS, etc.:

    1. We will use your Personal Information to provide and improve our Services, to contact you in connection with the Services and certain programs or offerings that you may have registered for, and to identify and authenticate your access to the parts of the Services that you are authorized to access.

    2. We may use your designated email address to: (i) send you updates or news regarding our Services and our products; and/or (ii) respond to a “Contact Us” or administrative request (for example, to change your password).

    3. We may transfer your Personal Information to our local or foreign subsidiaries or affiliated companies for the purpose of storing or processing such information on our behalf. Such information may be transferred to other countries. We require that these parties agree to process such information in compliance with our Privacy Policy.

    4. We may share your Personal Information with our third party service providers and partners, but only to assist us with our business operations and to provide our Services to you and other users. Such information may be transferred to other countries. We use commercially reasonable efforts to only engage or interact with third party service providers and partners that post a privacy policy governing their processing of Personal Information.

    5. We may disclose your Personal Information (or any information you submitted via the Services) if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our agreements between us, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Twiggle, our users, yourself or the public.

  5. Use of Anonymous Information. We may use Anonymous Information (as defined below) or disclose it to third party service providers in order to improve our Services and enhance your experience with our Services. We may also disclose Anonymous Information (with or without compensation) to third parties, including advertisers and partners. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our Services.

  6. Security. The security of Personal Information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use reasonable acceptable means to protect your Personal Information, we cannot guarantee its absolute security or confidentiality.

  7. Merger, Sale or Bankruptcy. In the event that we are acquired by or merged with a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Information in connection with the foregoing events.

  8. Third Party Collection of Personal Information. We do not allow third parties to collect personally identifiable information about an individual user’s online activities over time and across different web sites when a user uses the Services.

  9. Commitment. We are committed to protecting your privacy. Protecting your privacy is an evolving area, and we are constantly evolving our Service to meet these demands. If you have any comments or questions regarding our Privacy Policy, or your Personal Information that we may be storing and using, please contact us at inquiries@twiggle.com.

Last updated: July 6, 2017